We have launched a rehabilitation service with a registered physiotherapist on contract working out of our location. The physio comes in once every two weeks to do assessments and treatments.
If the physiotherapist decides that a treatment can be managed by a physiotherapy assistant between the scheduled meetings then they will write up a treatment plan and monitor your progress. This process is done in full accordance with guidelines set out by the College of Physiotherapists of Ontario. The physiotherapy assistant is a Heron Creek employee - typically one of our personal trainer specialists - who is qualified to do the treatment.
When you come in for your assessment, please ensure you come prepared to discuss any issues that you have. We do a one-time intake process to minimize administration so please bring a credit card that can be used if you end up doing a treatment plan. People are only billed after sessions are complete.
Payments occur at month end for sessions that have taken place during the month. You will receive an invoice within a day or two after that you may use to submit to your insurance provider for reimbursement.
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Billing is only done after sessions are complete and documentation is all completed. All treatments notes (SOAP notes) are kept up to date and reviewed by the physio. All physiotherapy assistants are vetted by the physiotherapist. Patient files are all kept in a locked cabinet.